Track your order

Track Your Order Policy

At Amélure, we want you to feel confident about your purchase and always know where your order is. This policy explains how you can track your order, what you need to do it, and important details to keep in mind.

Track Your Order

After placing your order, you will receive an order confirmation email with your order number. As soon as your package is shipped, you will receive a shipping confirmation email with your tracking number and a direct link to the courier’s website.

By clicking this link, you can follow your parcel step by step until it arrives at your door.

How Does It Work?

  1. Place your order and check your email for the confirmation.

  2. Wait for the shipping confirmation email, which contains your tracking details.

  3. Click the tracking link to view the real-time status of your package.

  4. The courier’s system will display the most recent updates, including the estimated delivery date.

What Do You Need?

To track your order, you only need:

  • Your tracking number (sent in the shipping confirmation email).

  • The email address you used to place your order.

Keep this information safe — it will allow you to quickly access the courier’s tracking system.

Important Information

  • Tracking details are usually available within 24–48 hours after your order has been shipped.

  • Amélure is not responsible for any delays caused by the carrier

  • Delivery times may vary depending on your location, local customs (if applicable), and courier delays.

  • If you haven’t received your tracking email, please check your spam/junk folder before contacting us.

  • For any problems with tracking or missing information, reach out to us at info@theamelure.com with your order number, and we will be happy to assist you.